🤖 05. Amazon Lex & ☎️ Amazon Connect
🧠 Amazon Lex
Amazon Lex is a service for building conversational interfaces using the same technology that powers Alexa.
It uses Automatic Speech Recognition (ASR) to convert speech to text and Natural Language Understanding (NLU) to interpret user intent.
🔍 Key Features
- Speech-to-text via ASR
- Intent recognition via NLU
- Build chatbots and voice bots
- Integrates with Lambda for backend logic
💡 Use Cases
- Chatbots for web, mobile, and messaging apps
- Customer service automation
- Voice-enabled applications
☎️ Amazon Connect
Amazon Connect is a cloud-based contact center service for handling inbound and outbound calls.
🔍 Key Features
- Receive and manage customer calls
- Create contact flows visually
- Integrates with CRM systems and AWS services
- Pay-as-you-go, up to 80% cheaper than traditional contact centers
💡 Use Cases
- Virtual customer support centers
- Automated IVR systems
- Personalized support using Lex + Lambda integration
| Service | Purpose | Core Capability |
|---|---|---|
| Amazon Lex | Conversational AI | Speech-to-text & intent recognition |
| Amazon Connect | Cloud contact center | Manage customer calls & workflows |